AR 2016-17 Governance and Organisational Structure

4.1 Governance

CenITex is governed by a nine-member Board, the members of which are appointed by the Governor-in- Council on the recommendation of the organisation’s portfolio minister, the Minister for Finance. On 26 April 2017, Gail Moody retired from the Victorian Public Service and the Board. Shaun Condron was appointed to the Board on 13 June 2017. 

The CenITex Executive Leadership Team has operational responsibility and is supported by operational and advisory groups, most including departmental representatives. During the financial year 1 July 2016 to 30 June 2017 the positions of Minister and accountable officer responsible for CenITex were held by:

  • The Minister for Finance, Robin Scott MLA
  • Chief Executive, Michael Vanderheide.

4.2 Relationship to the Minister

The Victorian Government Minister responsible for CenITex is the Minister for Finance.

It is the responsibility of the Board to advise the Minister directly on all matters within the Minister’s areas of responsibility as they relate to CenITex.

4.3 Board of Directors

Randall Straw (Chair) has over 32 years’ experience in government ICT, formerly serving as Deputy Secretary of Innovation and Technology at the then-Department of Business and Innovation and prior to that as Executive Director Multimedia Victoria and a range of other ICT and technology related positions. He has extensive knowledge of and experience in the management of large scale ICT
and technology related reform projects in government.

Dr Richard Tait is one of Australia’s most experienced information technology executives, having served in a range of strategically important Chief Technologist
and Chief Information Officer roles, including Goldman Sachs, JB Were and ANZ Bank. He is a recognised authority on risk management and the delivery of major transformation programs. 

Conrad Harvey brings a wealth of experience in the innovative use of ICT in service delivery. He is a former Group General Manager of Coles, where he led the transformation of service delivery through information technology and digital delivery channels. He is currently Chief Information Officer of logistics and supply chain company Linfox. 

Johanna (Joh) Barker has extensive corporate, banking and IT management experience, particularly in the establishment and management of shared services. She is a former Executive Manager of the ANZ Bank and has held senior finance, IT and business positions at SMS Ltd and IBM. She is also a former member of the Victorian Government Shared Services Advisory Board. 

Richard Bolt is the Secretary of the Department of Economic Development, Jobs, Transport and Resources, supporting nine ministers across 13 portfolios and one of the Victorian Public Service’s most senior leaders. Richard has previously served as Secretary of the Department of Education and Early Childhood Development (2011-14) and Secretary of the Department of Primary Industries (2006-11). He is a National Fellow of the Institute of Public Administration Australia (IPAA) and Chair of the Grampians Regional Management Forum. He has also served as a Director of Schools Connect Australia and Co-Chair of the Children’s Services Coordination Board. 

Kathryn Anderson is Deputy Secretary Corporate Services with the Department of Environment, Land, Water and Planning. She is responsible for the delivery of a range of corporate support and advisory services, including people and culture, finance and planning, business operations, legal, information and communications services. Kathryn has more than 25 years’ experience as a public servant across Commonwealth, Queensland and Victorian jurisdictions, including six years with the Queensland Department of Premier and Cabinet.

Amanda Cattermole is Deputy Secretary, Community Services Program and Design with the Department of Health and Human Services. She is responsible for leading and overseeing the development of operational policy and funding frameworks for housing, homelessness, family violence, family support, disability, child protection, out of home care and youth justice services. She has extensive social policy experience across Commonwealth, state and territory governments, including Western Australia and the Northern Territory.

Gail Moody retired from the Victorian Public Service and the Board on 26 April 2017. Gail had been Deputy Secretary, Corporate Governance and Infrastructure in the Department of Justice and Regulation since August 2007. She was responsible for overseeing the department’s key public accountability and governance requirements, including procurement, performance monitoring and reporting, risk, audit, ICT, environment, and budget coordination. 

Julie Fahey has over 30 years’ experience in technology with KPMG, SAP, General Motors, Exxon and Western Mining, and has fulfilled roles including Program Management, CIO, software vendor, and consultant. Julie retired from KPMG in June 2014 where she spent 10 years in leadership roles including National Lead Partner Telecommunications, Media and Technology, and National Managing Partner – Markets. She is currently a board member of Datacom, disability services organisation Yooralla and a Non-Executive Director of Seek.

Shaun Condron, appointed to the Board on 13 June 2017, has 23 years’ experience as a finance professional in the Victorian Government. In November 2016, he was appointed Deputy Secretary Finance, Infrastructure & Governance for the Department of Justice and Regulation. Before that he was the Department’s Chief Finance Officer for nine years following four years as Chief Finance Officer for the Department of Primary Industries. He has also worked at the Department of Treasury and Finance as Deputy Secretary, Market Engagement and Corporate. Shaun holds a Bachelor of Business majoring in Accounting and is a Fellow of both CPA Australia and the Institute of Public Administration Australia (IPAA).

Board meetings
There were 10 board meetings during 2016-17.

Number of meetings attended
Number of meetings eligible to attend
Randall Straw (Chair)
Richard Tait
Conrad Harvey
Johanna Barker
Richard Bolt
Kathryn Anderson
Amanda Cattermole
Gail Moody
Julie Fahey
Shaun Condron

4.3.1 CenITex governance – committees

Audit and Risk Committee
The Audit and Risk Committee (ARC) is an independent standing committee reporting to the CenITex Board. Its purpose is to assist the Board to fulfil responsibilities relating to:

  • the integrity and quality of CenITex’s financial reporting and disclosures
  • the adequacy of the internal control framework that CenITex uses to identify and manage key business, financial, fraud and regulatory risks
  • the external auditor’s annual audit of CenITex’s financial statements
  • CenITex’s compliance with relevant laws, regulations, standards and codes
  • the effective operation of the CenITex risk management framework, which includes risks to cyber security; service continuity; financial sustainability; and staff retention and engagement.

ARC membership
The ARC consists of five non-executive members who are independent of CenITex management. 

Johanna Barker (Chair) 
Richard Tait 
Peter Goddard
John Craven 
Conrad Harvey 

ARC meetings
There were four meetings during the year.

Remuneration Committee 
The Remuneration Committee is a standing committee of the CenITex Board. Its primary roles include maintaining the Remuneration and Employment Policy, providing recommendations for the annual executive remuneration review, remuneration compliance, and appointment of the CenITex Chief Executive.

RC membership
Randall Straw
Conrad Harvey 
Kathryn Anderson 

RC meetings 
There were two meetings during the year.

4.4 Organisational structure

CenITex is arranged in five functional areas:

  1. Customer Engagement
  2. Service Delivery
  3. Strategy and Governance
  4. Finance and Business Services
  5. Human Resources.

The leaders of each function, and the Chief Executive, make up the Executive Leadership Team (ELT). 

4.4.1 Executive Leadership Team roles and responsibilities

Chief Executive – Michael Vanderheide

  • advises the board on establishment and implementation of a strategy for CenITex and delivers the agreed strategy
  • ensures that the necessary people, processes and systems are in place to deliver infrastructure, network, operating system projects and upgrades across the customer departments
  • engages with senior customer stakeholders and industry representatives
  • provides leadership to the CenITex organisation and builds a constructive and customer-oriented culture.

Director Customer Engagement – Nigel Cadywould

  • serves as the key enabling interface between CenITex and its customers
  • responsible for account management and customer service delivery management and customer satisfaction; and is also responsible for
  • new customer acquisition and onboarding
  • service strategy, customer service catalogue and bringing new services to market
  • customer and internal communications, production of the annual report
  • customer reporting.

Director Service Operations – Scott Ayer 
Coordinates and manages services and projects to agreed levels, including:

  • infrastructure and workplace services
  • project delivery services
  • asset management
  • operational security
  • IT Service Centre, request fulfilment and incident and problem management.

Acting Director Strategy and Governance – Paul Cooper

  • coordinates and manages corporate strategy, business trends and strategic research
  • provides secretariat and strategic support to the Board and ELT
  • provides enterprise risk, audit, service assurance and compliance services including Privacy, Freedom of Information, and protected disclosure
  • responsible for production of the corporate plan.

Director Finance and Business Services – Catherine Ho
Responsible for:

  • financial analysis and reporting
  • cash management, governance on asset management
  • budgeting and financial modelling
  • procurement
  • legal services
  • information management and business technology.

Director Human Resources – Catherine Proud 
Responsible for:
organisational development, including capability development, management and leadership development
workforce planning, recruitment, onboarding and staff movement
occupational health and safety, and employee well-being
entitlement management (including payroll), industrial relations
accommodation services.

4.4.2 Customer 2020 

In 2016 CenITex embarked on a transformation journey and an organisational restructure - under the banner of Customer 2020 - to become more customer-centric, providing our customers with more choice, greater responsiveness, and service efficiencies, while being comparable in cost to service providers in the market. 

Internal structural changes 
Customer 2020 saw a renaming and re-organisation of some teams:

  • Strategy and Business Coordination was renamed Strategy and Governance to focus on corporate strategy, Board support, enterprise risk, audit, service assurance and compliance services including Privacy, Freedom of Information, and Protected Disclosure.
  • Service Operations was renamed Service Delivery with five new internal teams to design, build and run, monitor and govern ICT operations and a sixth team to develop new services.
  • Finance Services was renamed Finance and Business Services to manage the finance and procurement functions, business technology support and legal services.
  • Customer Engagement assumed responsibility for Service Strategy and all communications functions.