AR 2016-17 Organisation Overview

CenITex is an information and communications technology (ICT) shared services agency that provides centralised ICT infrastructure, services and support to Victorian Government departments and agencies. It was created as a state-owned enterprise on 16 July 2008 to deliver integrated and reliable ICT infrastructure, application hosting and desktop services.

The Victorian Government Minister responsible for CenITex is the Minister for Finance. CenITex reports to the Department of Treasury and Finance in terms of its corporate planning requirements. 

CenITex provides ICT services to support about 34,000 Victorian public servants across six Victorian Government Departments and their associated portfolio agencies, and also the Environment Protection Authority, Public Transport Victoria, Taxi Services Commission, VicForests, Victorian Ombudsman and VicRoads. 

What we deliver 

Workplace services including:
desktop services
file and print services
email and diary services
personal productivity applications
internet access services.

Hosting services including:

  • application hosting
  • storage and back-up
  • restore and disaster recovery
  • database and application server management.

Professional services (customer-funded projects) including:

  • solution design and build
  • project management.
  • CenITex also supplies identity and access management, ICT security services, personnel on-boarding and off- boarding, and directory services.

Our customers

As at 30 June 2017, CenITex provides ICT services to the following Victorian government departments and their agencies:

  • Department of Economic Development, Jobs, Transport and Resources (DEDJTR)
  • Department of Environment, Land, Water and Planning (DELWP)
  • Department of Health and Human Services (DHHS)
  • Department of Justice and Regulation (DJR)
  • Department of Premier and Cabinet (DPC)
  • Department of Treasury and Finance (DTF)
  • Public Transport Victoria (PTV)
  • Victorian Ombudsman
  • VicForests
  • Environment Protection Authority (EPA)
  • Taxi Services Commission (TSC)
  • VicRoads

CenITex also services the following customer associated agencies and government entities:

  • Office of the Governor
  • Victorian Public Sector Commission
  • Office of the Chief Parliamentary Counsel
  • Public Record Office Victoria
  • Victorian Multicultural Commission
  • Transport Safety Victoria
  • Metropolitan Waste and Resource Recovery Group

Key metrics (as at 30 June 2017)

Revenue : $167.6 million

Customers supported : 34,000

Staff : 564 (including 81 contractors) 

Data centres : 2

Servers : 4789 (68.5% virtualised) 

Average network services availability : 99.97% (99.80% target)