Governance
Transparent and accountable
With an emphasis on transparency and accountability, Cenitex maintains a strong governance and management framework to ensure we meet our statutory requirements and effectively deliver ICT shared services.
Our Board governs the following aspects of our business:
- Strategic
- Commercial
- Regulatory
- Financial
- Risk
Our Board has three subcommittees: Audit and Risk, Customer, and People Strategy and Remuneration.
Our Board advises the Minister for Government Services directly on all matters within the Minister’s responsibility relating to Cenitex.
Operational responsibility is managed by the Executive Leadership Team.
Business performance analysis and information on key strategic, service delivery and financial matters is reported regularly to our Board. We provide additional statutory reporting to government, including our Annual Report and business performance reports.
Our complaints process
At Cenitex, we value customer experience. Our customers, Victorian Government departments and agencies, rely on our technology daily. To support them, we have a process for managing complaints[T(1] as part of our commitment to continuous improvement.
To view our process, see Our Complaints Process
Gifts, benefits and hospitality
The Victorian Public Sector Commission requires Cenitex to publish a Gifts, Benefits and Hospitality Register each year.
The Policy and Register applies to all workplace participants: executives, board members, contractors, consultants and any individuals or groups undertaking activity for or on behalf of Cenitex.
To view our policy, see: Gifts, Benefits and Hospitality Policy
To view our recent Gifts, Benefits and Hospitality registers, see below:
Gifts, Benefits and Hospitality Register – July 2022 to June 2023 (pdf)
Gifts, Benefits and Hospitality Register – July 2021 to June 2022 (pdf)