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WORkplace Computing

Printing Support

This service supplies the necessary supporting services to allow your chosen vendor certified printers and multi-function devices (MFD) to be connected to, and operate with, the internal corporate network from both standard and virtual desktops.

The vendor certification process ensures a given printer or MFD will work across the internal corporate network.

What’s Included

  • Integration of vendor certified print drivers with chosen desktop Service Package
  • Connection to printer or MFD through the internal corporate network
  • Scan to Network functionality (one folder per device)
  • Establishment and support of the print servers
  • Definition of Print Driver Queues
  • Networked print-servers and support

Prerequisite

  • Digital Workplace
  • Go Desktop
  • Go Desktop DFFH/DoH
  • Go Desktop Non-Tenant
  • Virtual Workplace


Add-On

  • None

Service Offer

  • Annual subscription per device
  • Printing Support Offering (Device)

Service Request

  • A once-off request to establish or modify a service
  • Device Installation
  • Device Relocation
  • Scan Folder Set-up

Service Level

  • Accessible 24/7/365
  • Request fulfilment business hours
  • Available 99.8%