What’s Included

• IT Service Centre
• Incident and change management
• Application sanity checks
• Defined daily checks for defined aspects of the application
• Scheduled batch activities
• Application migration from Development systems into UAT, then Production
• Application incident triage
• Operation of applications that rely on database management systems

Required

• Shared Database/Application Platform 
• Dedicated Database Platform, or
• Dedicated Application Platform

Service Offer

Application Support services are defined as part of your hosting arrangements and are offered on an annual allocation. 

• Application support                                                 

Service Request

• A one-off request to establish or modify a service.

Key Metrics and Servicing

• Service availability 24/7/365
• Request fulfilment, business days 8am to 6pm
• Service performance 99.8%