Service Management

Application Support

Cenitex application support services offer access to the extensive skills and expertise of Cenitex professionals for help with implementing and running your business systems.


What’s Included

  • IT Service Centre
  • Incident and change management
  • Application sanity checks
  • Defined daily checks for defined aspects of the application
  • Scheduled batch activities
  • Application migration from Development systems into UAT, then Production
  • Application incident triage
  • Operation of applications that rely on database management systems


Required

  • Shared Database/Application Platform 
  • Dedicated Database Platform, or
  • Dedicated Application Platform

Service Offer

Application Support services are defined as part of your hosting arrangements and are offered on an annual allocation. 

  • Application support                                                 

Service Request

  • A one-off request to establish or modify a service.

Key Metrics and Servicing

  • Service availability 24/7/365
  • Request fulfilment, business days 8am to 6pm
  • Service performance 99.8%