Cenitex application support services offer access to the extensive skills and expertise of Cenitex professionals for help with implementing and running your business systems.
- IT Service Centre
- Incident and change management
- Application sanity checks
- Defined daily checks for defined aspects of the application
- Scheduled batch activities
- Application migration from Development systems into UAT, then Production
- Application incident triage
- Operation of applications that rely on database management systems
- Shared Database/Application Platform
- Dedicated Database Platform, or
- Dedicated Application Platform
Application Support services are defined as part of your hosting arrangements and are offered on an annual allocation.
- Application support
- A one-off request to establish or modify a service.
Key Metrics and Servicing
- Service availability 24/7/365
- Request fulfilment, business days 8am to 6pm
- Service performance 99.8%